Privacy Policy

1. Information We Collect

We collect information directly from you, automatically from your devices, and from trusted third-party sources. The types of personal information we collect include:

• Contact details: Name, business email address, phone number, company, and job title.
• Account information: Login credentials and authentication data for customer portals, where applicable.
• Usage data: IP address, browser type, device identifiers, pages visited, time spent on pages, and referring URLs.
• Communication records: Emails, chat transcripts, meeting notes, and survey responses.
• Customer content: Data that you or your organization provide for processing through our AI solutions. We handle this data as a processor or service provider in line with our customer agreements.

2. How We Use Your Information

We use personal information to:

• Provide, maintain, and improve our AI products and services.
• Deliver customer support, technical assistance, and training.
• Process transactions and send administrative communications.
• Personalize website experiences and measure engagement.
• Develop new features, research new capabilities, and conduct analytics.
• Ensure security, prevent fraud, and enforce our policies.
• Comply with legal obligations and respond to lawful requests from regulators or law enforcement.

We send marketing communications only where you have opted in or where otherwise permitted by law, and you can withdraw that consent at any time.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep the site functioning, remember your preferences, analyze traffic, and understand how our content performs. These fall into a few broad categories:

• Essential cookies: Required for core site functionality and security. These cannot be switched off in our systems.
• Analytics cookies: Help us understand aggregate usage patterns so we can improve site performance and content.
• Preference cookies: Remember choices you make, such as display settings.

Most browsers let you block or delete cookies through their settings. Disabling certain cookies may affect how parts of this website function.

4. Legal Bases for Processing (EEA/UK)

Where the GDPR or UK GDPR applies, we process personal data under the following legal bases:

• Performance of a contract: To deliver and support our AI solutions.
• Legitimate interests: To improve services, secure our systems, and communicate with customers.
• Consent: For certain marketing or optional features, where required.
• Legal obligations: To comply with applicable laws and regulations.

5. How We Share Information

We do not sell, trade, or rent your personal information. We may share information with:

• Service providers: Vendors who assist with hosting, analytics, communications, and other business operations under confidentiality agreements.
• Enterprise customers: When we act as a processor or service provider, we share processed results with the customer that supplied the data.
• Legal authorities: When required by law or to protect rights, property, or safety.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of our business, subject to confidentiality obligations.

6. Messaging Terms & Conditions

By contacting Neuronomics AI via text at +1 (650) 918-0024, you consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP, or by emailing info@neuronomics.ai. Reply HELP for support.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all other data-sharing categories described in this policy and will not be shared with any third parties.

7. International Data Transfers

Neuronomics AI is headquartered in California, USA. We may transfer personal information to the United States and other countries whose data protection laws differ from those in your country of residence. When we do, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), data processing agreements, and robust security practices.

8. Data Security & Retention

We use technical and organizational measures to protect personal information, including encryption, access controls, and regular security assessments. Despite these efforts, no method of transmission or storage is completely secure. We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Accessing the data we hold about you.
• Requesting correction or deletion of your personal information.
• Objecting to or restricting certain types of processing.
• Requesting data portability.
• Withdrawing consent at any time, where processing is based on consent.
• Opting out of marketing communications.

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling certain requests. California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

10. Third-Party Links

Our website may contain links to third-party sites and services. We are not responsible for the privacy practices or content of those external sites, and this policy does not apply to them. We encourage you to review the privacy policy of every site you visit.

11. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last Updated” date above and post the revised policy on this page. We encourage you to review it periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: